One Point Contact - Zonal
| HQ | Designation | Contact Number | E-mail Address |
| Freight & Parcel | SCM/Rates & IT | 9957550966 | ccmfm@nfr.railnet.gov.in |
| Passenger | SCM/Rates & IT | 9957550966 | dyccmpmnfrly@gmail.com |
| Employee | APO/IT& MPP | 9957550630 | apomppnitnfr@gmail.com |
| | | |
One Point Contact – Division
| Katihar Division | Designation | Contact Number | E-mail Address |
| Freight & Parcel | Sr DOM/KIR | 9771441900 | |
| Passenger | Sr.DCM/KIR | 9771441950 | |
| Employee | Sr.DPO/KIR | 9771441600 | |
| Alipurduar Division | Designation | Contact Number | E-mail Address |
| Freight & Parcel | Sr.DOM/APDJ | 9002052900 | srdomapdj@gmail.com |
| Passenger | Sr DCM/APDJ | 9002052950 | |
| Employee | Sr DPO/APDJ | 9002052600 | srdpoapdjnfr@gmail.com |
| Rangiya Division | Designation | Contact Number | E-mail Address |
| Freight & Parcel | Sr.DOM/RNY | 9957554900 | srdomrny@gmail.com |
| Passenger | Sr.DCM/RNY | 9957554950 | |
| Employee | Sr.DPO/RNY | 9957554600 | dponfrrny@gmail.com |
| Lumding Division | Designation | Contact Number | E-mail Address |
| Freight & Parcel | Sr.DOM/LMG | 9957553900 | srdomlmg@gmail.com |
| Passenger | Sr.DCM/LMG | 9957553950 | |
| Employee | Sr.DPO/LMG | 9957553600 | srdpolmg@gmail.com |
| Tinsukia Division | Designation | Contact Number | E-mail Address |
| Freight & Parcel | Sr.DOM/TSK | 9957555900 | |
| Passenger | Sr.DCM/TSK | 9957555950 | |
| Employee | Sr.DPO/TSK | 9957555600 | dpotsknfr@gmail.com |
