NFR is giving due emphasis towards further betterment of passenger amenities on train. Passenger amenities on train includes better toilets, seats, drinking water, lightings, AC, on board cleanliness service, lilens etc.
100% coaches of NFR have already been provided with mobile charging points for the convenience of travellers. For better cleanliness on train, OBHS (On board Housekeeping Services) has been provided in 62 pairs of identified long distance trains in NFR where nominated staffs (Coach Mitra) immediately attends any requirement related to cleanliness. The “Clean Rail” app is also available for 53 pairs of train in NFR having OBHS. The Coach Mitra attends to complains received online generated by the passenger. Shortly it will also be made available for remaining 9 pairs of trains. on an average about 168 cleaning requests have been received in “Clean Rail” app per month during the period from April to October, 2019. Clean train station schemes have already been implemented in Katihar, New Jalpaiguri and Guwahati stations. Under this schemem 31 trains are cleaned in Katihar, 43 trains in New Jalpaiguri and 33 trains in Guwahati station enroute their journey.
Quick watering system has already been implemented in Guwahati while work is in progress at Lumding and New Jalpaiguri. once completed, long distance trains running through these stations can be watered quickly and the problem of non-availability water can be addressed. Quick watering system will also be implemented in various important stations like Katihar, Alipurduar, New Coochbehar, New Bongaigaon, Rangapara, Mariani, Badarpur etc. shortly.
Similarly, out of 3193 coaches, 3061 coaches of N.F. Railway have already been provided with LED lights which are not only environment friendly but also gives a better aesthetic feel. Three mechanised laundries at New Jalpaiguri, Kamakhya and Dibrugarh are catering to about 65% of the requirement of providing machine cleaned and washed lilen to passenger. It is expected to increase upto 80% by March, 2020.
All these above initiatives are helping passenger to get better experience during journey by train.