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In order to get rid of any mal practices involving public interface, a special 72 hours drive has been launched since 06.00 PM of 31.1.2018. All concerned officials and officers of Commercial, Traffic, RPF & Vigilance department have been launching surprise check in all public interface locations while interactions with rail users have also been continued. Decoy checks are planned and have been carried out besides ‘Samvaad’ with staff to sensitize them so as to present clean image and take a pledge to rid any kind of malpractices. Start

All divisions have also launched all out concentrated drive for 72 hours so as to send a message to the staff that railway will not tolerate any kind of mal practices. Surprise night checks at Booking Counters, Windows, Reservation counters, Parcel office, Left luggage office, TTE’s office and train checks have been carried out. Almost 42 different locations checks were carried out along with the RPF personnel. N F Railway has put up some phone nos. of responsible officers i.e Chief Commercial Manager / Passenger Marketing (9957550951), Deputy Chief Commercial Manager / Passenger Marketing (9957550962), Deputy Chief Vigilance Officer / Traffic (9957550061) & Help Line No.9957550959   at public interface locations along with the social portal and other complaints redressal windows.

(Pranav Jyoti Sharma)

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