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Railway Claims

IMPORTANT INFORMATION REGARDING PREFERRING CLAIM FOR COMPENSATION WITH RAILWAYS.


Necessary documents for preferring claims with Railways:

While submitting the claims for non-delivery, shortage, damage etc. to goods, parcels and luggage booked at stations, the claimant(s) must furnish full booking particulars i.e. Invoice/RR/P.W.Bill/Lugage Ticket No. and date, from and to stations and particulars of claim. In the case of non-delivery, the claimant(s) must furnish the Original Railway Receipt and beejuck in support of his claim. In the case of shortage, damage, breakage or leakage, the claimant(s) must attach the shortage/assessment certificate granted by the Station Manager / competent authority Concerned at the time of delivery. Further, if the claim is preferred by the consignor, the consignor must produce a letter of authority from the consignee as the claim is normally paid to him. If the claim is preferred by Insured Company they must produce letter of subrogation from the consignor and a disclaimer certificate/letter of authority from the consignee. If the claim is preferred by some one for and on behalf of the Claimant(s) must produce Power of Attorney. Claimant(s) must appreciate that their claims can not be processed in the absence of the documents.

In terms of Section 106 of The Railway Act, 1989, the claimant(s) are requested to prefer their claim within 6(six) months from the date of booking in the prescribed format to the respective claims office.

Under Section 103 of The Railway Act, 1989, the consignor should declare the value of the consignment and pay percentage charge on excess value in order to eligible for a compensation equal to actual value of the consignment so declared. Otherwise, the claimant(s) will only be compensated subject to a maximum of at the rate Rs.100/kg for luggage and at the rate of Rs.50/kg for other goods.


HOW TO REGISTER CLAIM FOR COMPENSATION THROUGH WEBSITE:

With an idea to facilitate, the customer to register the claim for compensation and Goods Refund cases through Website, a separate claim website has been introduced and the address of the website is http://www.claims.indianrail.gov.in .

After registration, the Claimant will have to furnish all the required documents within 10 days from the date of registration of the claim, failing which the cases will not be processed for settlement.
The customer can also enquire the status of the compensation claim and refund cases, through the same Website.

IMPORTANT INFORMATION REGARDING PREFERRING CLAIM FOR COMPENSATION FOR DEATH/ INJURY OF A PASSENGER IN TRAIN ACCIDENT OR UNTOWARD INCIDENT.

The Railways are liable to pay compensation for death/injury of a passenger in Train accident as defined under Section 124 of The Railway Act, 1989. Similarly the Railways are also liable to pay compensation for death/injury to a passenger and platform ticket holder in untoward incidents as defined under section 124-A of the Act, such as terrorist acts, violent attack, robbery, rioting, shoot out or arson by any person in train or within precincts of a railway station or accidental falling of a passenger from train.
Provided that no compensation shall be payable under this section by the railway administration if the passenger dies or suffers injury due to:
(a) suicide or attempted suicide by him
(b) self-inflicted injury
(c) his own criminal act
(d) any act committed by him in a state of intoxication or insanity
(e) any natural cause or disease or medical or surgical treatment unless such treatment
     becomes necessary due to injury caused by the said untoward incident.


§Liability of the Railway for compensation:

The Railways are liable to pay compensation for death/injury of a passenger in Train accident as defined under Section 124 of The Railway Act, 1989. Similarly the Railways are also liable to pay compensation for death/injury to a passenger and platform ticket holder in untoward incidents as defined under section 124-A of the Act, such as terrorist acts, violent attack, robbery, rioting, shoot out or arson by any person in train or within precincts of a railway station or accidental falling of a passenger from train.
Provided that no compensation shall be payable under this section by the railway administration if the passenger dies or suffers injury due to: (a) suicide or attempted suicide by him.
(b) self-inflicted injury.
(c) his own criminal act.
(d) any act committed by him in a state of intoxication or insanity.
(e) any natural cause or disease or medical or surgical treatment unless such treatment becomes necessary due to injury caused by the said untoward incident.


§Procedure for filing application:

An application for compensation payable under 124 or 124-A of The Railways Act, 1989 may be filed before the Railway Claims Tribunal having territorial jurisdiction with in one year from the date of occurrence of the accident in the prescribed format over the place from which the passenger obtains or purchases his pass or ticket or where the accident or untoward incident occurs or where the place of destination station lies or where the claimant normally resides.


§Fee for filing claim in the Tribunal:

No fee is charged for filing accident or untoward incident claim in Railway Claims Tribunal.

INFORMATION REGARDING REFUND OF FARE


§Station Master to Refund Fares:

a) Subject to the other provisions of ticket refund rules, every refund of fare on unused / unreserved ticket shall, when such ticket is presented for refund of fare to the Station Master of ticket issuing station, be granted by such Station Master after verifying the genuineness of the ticket from the record of the station.
b) Subject to the other provisions of ticket refund rules, every refund of fare on reserved tickets, RAC tickets and wait listed tickets shall, when such tickets are presented for refund of fare to the Station Master of ticket issuing station be granted within the time limits prescribed in rules, by such Station Master after verifying the genuineness of the tickets through computer or from the record of the station.
Provided that

a) in case of tickets which were issued for travel from a station other than the ticket issuing station, refund of fare shall be admissible at

i) the ticket issuing station, if the ticket is surrendered before the schedule departure of the train from the station from where the ticket is valid for travel and

ii) the journey commencing station, if the ticket is surrendered within the time limits prescribed in ticket refund rules, and

b) refund of fare may also be granted by the Station Master of a station other than the ticket issuing station and journey commencing station subject to the conditions that

i) the ticket is surrendered for refund of fare during working hours of the reservation office and before the preparation of Reservation Chart, of the concerned train, for the station from where the ticket is valid; and

ii) the genuineness of the ticket and its particulars are verified at the refund granting station through computer or from record of the station.


§Time Limit for cancellation of Ticket

i) If a ticket on which no reservation of a seat or berth has been made, is presented for cancellation within 3 hours after the actual departure of the train for which the ticket is issued or for any ticket valid for the whole day within 3 hours after the actual departure of the last train of the day for the destination station, refund of fare shall be made at the ticket issuing station after deducting prescribed cancellation charge.

ii)Time limit for refund of fare at Station/Reservation Office for unused reserved/RAC/WL ticket is

(a) up to 3 hours after the actual departure in case of ticket for a distance of up to 200 km

(b) up to 6 hours after the actual departure of the train in case of ticket up to 201 ? 500 km.

(c) up to 12 hours after the actual departure of the train in case of ticket of more than 500 kms.

(d) Partially used reserved/unreserved ticket should be surrendered within 24 hours after the arrival of the train where terminated your journey.

(e) No refund is admissible on partially used reserved tickets for Rajdhani or Shatabdi Express Train

§Discretionary Powers to Station Masters/Chief Reservation Supervisors of certain station over N. F. Railway after the normal prescribed time limits

i) The Station Masters in-charge or Chief Reservation Supervisor , irrespective of the status as Gazetted or non Gazetted , of following stations have been delegated special discretionary powers to grant of refund:

1. Tinsukia
2. Dimapur
3. Guwahati
4. Silchar
5. New Coochbehar
6. New Jalpaiguri
7. Siliguri Town CBO
8. Kishanganj
9. Katihar
ii)  The Station Masters or CRS of the above mentioned stations or PRS can grant refund of fare on unused tickets issued from their Station where refund is not admissible at the counter only on account of expiry of time limits prescribed in Refund Rules.

iii) Station Manager or CRS is satisfied about the reasoning of passenger for not taking refund within the stipulated time limits and after ensuring that the ticket has not been used , they will grant refund after levying the usual cancellation charges leviable as perprescribed refund rules. If they are not satisfied, the normal procedure of issuing TDR will be followed in case of Reserved or RAC tickets only and regret letter will be given to passengers in case of Unreserved or Wait Listed Tickets.


§Exceptional to get Refund of Fare on the basis of Exceptional Data Report (EDR):

i)  Passenger can get refund at all PRS centers, during working hours, on presentation of the Computerized Reserved/RAC Tickets up to 5 days from the date of scheduled departure of the train from its originating station.

ii)    Refund under this system shall be granted for Reserved and RAC Tickets in case of non turned up passengers, lower class travel, failure of AC in coach, discontinuation of journey by passengers due to dislocation of train services, accommodation not provided, cancellation of trains and less number of person traveling on group tickets.

iii)  List Tickets will not be granted under this system

iv)   Refund shall be granted in those cases only where refund is otherwise admissible in cash at the stations across the PRS Counter. In cases where cash refund is not admissible at the station across the counter (including partially used tickets), refund shall not be given at the stations under this scheme.

v)    Refund under this system shall be admissible to a person who is booked on the concerned ticket provided such a person comes personally to claim the refund. The claimant must surrender a photo copy of any document proving his/her identity and should produce original documents for verification. The refund will not be granted to any other person. In case a person booked on the ticket is unable to come personally to claim refund, TDR will be issued.


§Guideline for obtaining time barred refunds

a) After expiry of time limits prescribed for refund of fare at station /reservation offices you must obtain the Ticket Deposit Receipt (TDR) from the Ticket Collector Office/Booking Office or Reservation Office within 30 days from the scheduled date of journey.

b) Thereafter you have to submit application for refund of fare to the Chief Commercial Manager/Refund of the Zonal Railways of TDR issuing station of which address appeared on the right top of TDR. The format of the application is appeared on the reverse of the TDR

c) Application should be submitted within 90 days from the scheduled date of journey. enclosing original TDR and original Refund Certificate if any issued by on duty TTE or Conductor/Guard of the concerned train. d) No Refund of fare or TDR will be granted against the Wait Listed ticket after expiry of time limit prescribed for Refund of fare at Stations/Reservation Offices or after scheduled arrival of the concerned train at the destination station.


§Refund on tickets purchased on Credit Card

a) In order to get immediate credit of refundable amount against the tickets purchased on Credit Card .Passenger is required to get the ticket cancelled only from the Counter where EDC machine has been provided and earmarked for issue to tickets against Credit Card to enable to him to get instant credit of refundable amount in his bank account .

b) In case it is not possible to get it cancelled from the earmarked credit card counter Passenger is to approach any computerized reservation office/booking office/ticket collector office for obtain Ticket Deposit Receipt (TDR) within 30 days from the date of schedule journey. Thereafter he has to apply to the Chief Commercial Manager (Refund) of ticket issuing Zonal Railway enclosing original TDR and ticket and passenger?s copy of Charge Slip in original within 90 days from the schedule date of journey.

c) You must mention particulars such as your Credit Card Number, Name of the Credit Card issuing Bank and Name of the Card holder in your refund application.


§Refund of Ticket Fare on Internet Tickets.

a) Cash refund of fare against the Internet Ticket ( E-ticket ) will not be granted to the passenger in any case.

b) To get the refund of fare against the ( E-ticket) , passenger should be surrendered the journey ticket at passenger Reservation Counter/Booking Office/Ticket Collectors Office to obtain ticket deposit receipt ( TDR )

Thereafter the passenger shall prefer his claim along with original TDR to IRCTC who will process their cases and credit the amount to their accounts electronically after getting it from the Railways.

c) Whenever TDR in original is submitted to the Chief Commercial Manager (Refund) of the Zonal Railways of the TDR issuing station for refund of fare either by the passengers themselves or by IRCTC, the refund order will be issued in favour of IRCTC only who in turn will transfer the amount due to the customer electronically. In no case, the sanctioned refundable amount be paid to the passenger directly.


§Refund of fare on Tatkal ticket

A flat refund of 25% of total fare charged on the ticket, excluding Tatkal charges may be granted on cancellation of confirmed Tatkal tickets, which are presented for cancellation up to 24 hrs. before the schedule departure of the train. Thereafter, no refund may be granted on cancellation of confirmed Tatkal ticket.

§Refund of Security Deposit for Booking Reserved Coaches and Special Train.

a) The Security Deposit made by cash will be refunded by the Station Manager of the originating station on completion of the tour after adjusting any other amount of extra detention etc. when applied for refund along with completed folder in original and Money Receipt.

b) In case of Refund of Security Deposit is not granted by the Station Manager an application for refund of Security Deposit shall be submitted to the Chief Commercial Manager (Refund) of the Zonal Railways of the journey commencing /Security Deposit collecting station / Cash Office, along with original money receipt, tour programmed, operational order of GM/Operating, Folder and Reserved Coach/Special Train released certificate.

c) The claim for refund of security deposit should be submitted to CCM/Refund within six months from the completion of tour.

 




Source : Welcome to North East Frontier Railway / Indian Railways Portal CMS Team Last Reviewed on: 07-08-2013  


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