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Time Schedule for Delivery of Service render by N.F.Railway

SN

Service

1

Passenger Tickets

2

Parcel – Where exclusive Parcel office is provided

3

Full Tariff Rate(FTR)-Coach or Train Booking

4

Refund in Divisional/Chief Commercial Manager`s Office

5

Freight Service

6

Opening of New Privet Siding/ Privet Freight Terminals

(Green Field Project)(When Consultant engaged)

7

Land Licensing (connected with Railway Siding)

8

Allotment  of Commercial Land

9

Way Leave Proposals

 

 

 

 

 

 

 

 

 

 

 



Note to Customers:- 


(1) The above time limits are applicable to Railways for delivering various services, provided the customer has fulfilled all the relevant conditions and other pre-requisites for rendering the services.


(2) Above time schedule of delivery of services is an earnest attempt by Railways to comply in delivery of services, keeping the citizen/customers' expectations.  All efforts will be made to deliver the services within the time limits specified in the citizen charter, except for special or unusual reasons and for the reasons beyond the control of Railway administration.


(3) For reporting other deficiencies in service provided by Railways through complaints as well as other suggestions, public may access webpage on the subject 'Public grievances' in Western Railway website.

 

Disclaimer:- Above time limits (service levels) are indicative and the timeline for delivery of service levels does not constitute legal commitment nor does it confer any right to challenging Railways in the event of non-fulfilment of the prescribed limits. 




Source : Welcome to North East Frontier Railway / Indian Railways Portal CMS Team Last Reviewed on: 29-11-2016  


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